You can find answers here to some general questions along the 4 phases of your customer journey.
Discovey phase
Geoimage has a proven track record for delivering the most appropriate geospatial solutions to suit the varied requirements of every client. We pride ourselves on delivering our clients with timely, collaborative, enthusiastic and honest advice from beginning to end. We do what we say we will, and we take responsibility for our actions. We use consistent methods and processes. We pay attention to detail and always follow through.
At Geoimage, we always endeavour to understand the project objectives and goals from the beginning and will only recommend solutions that we believe would provide optimal value to clients. In most situations, satellite imagery will provide a multitude of solutions; however, if we do not think satellite imagery is suitable for your use case, we will recommend a different solution.
Depending on your particular use case, there may be many suitable options and solutions. The best way to peruse your options is to contact our Sales Team.
Archive imagery is recovered from historical databases whereas fresh imagery is specifically tasked to capture over specified area/s of interest (AOI). Typically, archive imagery is less expensive as it has already been captured whereas tasking a satellite to capture a specific area will incur additional costs. To understand which option is best for you, contact our Sales Team.
Imagery can be supplied in Very High Resolution, High Resolution and Mid Resolution depending on the satellite used to capture the area. Based off your requirements, we will recommend a resolution between 0.3m (Very High Resolution) and 20m (Mid Resolution).
Geoimage has processed over 2,000 jobs within several industries from country wide mosaics to state-wide DEM’s. We can always provide an example to clients of a similar use case or an example of applications. These can be requested through our Sales Team.
Geoimage has been providing clients with satellite imagery solutions for over 30 years. Our experience allows us to provide the best recommendations including processing services custom suited for use which alternatives such as Google Earth and other free imagery providers cannot deliver. Geoimage provides rapid delivery options and greater information to clients so more detailed evaluations of the area can be carried out.
Evaluation Phase
Geoimage provides competitive pricing solutions to clients without compromising on quality. Geoimage ensures that all services are delivered to the agreed quality standards. Our clients can be assured that Geoimage will suggest the best solution for the use case with maximum quality levels from start to finish.
Geoimage will always customise solutions depending on the individual requirements of the client. We can work within budget, time and technical constraints; however, if the most appropriate solution lies outside of these parameters, we will still recommend it.
At Geoimage, we use Risk Registers to identify and review significant project relates risks during the lifecycle of the project. At Geoimage, we strive to work closely with the full project team in defining the scope of works and setting appropriate milestones and guidelines for the delivery of that work. By effectively communicating with the client at all stages of a project, any misunderstandings or changes to scope can be quickly captured, discussed and acted upon. We believe effective communication protocols, established at the onset of any working relationship can minimise the risk of poor-quality deliverables.
Geoimage will work closely with you to determine what the best results and value look like. We will then recommend solution/s that we think represents best value for your project’s objectives and goals.
Decision and Contract Phase
All order placements and confirmation proceedings will transpire with your allocated Sales Representative. Most contact will be conducted over the phone and via email. Alternatively, if you wish to speak with your Sales Representative in person, this can be arranged. To start the process, call Geoimage on +61 3319 4990 or complete our Quote Query or Contact Us form.
Geoimage will provide an indicative email with multiple options then progress to a formal quote with terms and conditions.
Delivery Phase
Geoimage’s standard delivery time is 15 working days (after successful capture); however, priority processing can be implemented. A delivery date will be confirmed by the Sales Representative once the order has been placed.
Your Sales Representative will keep you up to date with the projects progress, however; standardised progress reports will be provided on large multi-capture projects.
Please contact your Sales Representative or Technical Lead (found in your supplied ReadMe document) if you have any issues or concerns pre- or post-delivery. Alternatively, you can contact Geoimage by calling us on +61 3319 4990.
Geoimage Facts
Geoimage has appeared on 2 of Australia’s television news programs including 60 Minutes and 7NEWS discussing satellite imagery on various use cases.
Geoimage Facts
Geoimage is Maxar’s only Gold Reseller in the Australasian region.
Geoimage Facts
The largest data set Geoimage has handled is our bi-annual NSW 1.5m state-wide mosaic.